Pay through Cabans when you book. Here is how payments, cancellation refunds and caution deposits work for your short let stay.
Payments Through Cabans Only
Guests pay through Cabans using Paystack when they book. Bank transfers directly to a host, cash and side deals outside Cabans are not covered by Payment Protection.
The host gets the stay amount, minus any refunds and Cabans' 5% commission. Your caution deposit is settled separately. If you need to cancel, check the listing's free-cancellation time before you pay.
Cancel before the listing's free-cancellation time to get back everything you paid for the stay: your nights, the cleaning fee and the caution deposit. Paystack's fee is not refunded. The booking box and checkout show your cancellation time. After it has passed, you cannot cancel the booking.
You get back everything you paid for the stay. The Cabans team sends your refund and emails you. Paystack's fee is not refunded.
If the host declines your booking or does not answer in time, you get back everything you paid for the stay. The Cabans team sends your refund and emails you. Paystack's fee is not refunded.
Keep your payment on Cabans and check the Paystack fee before you pay.
Payments made outside Cabans are not covered by Payment Protection. This includes bank transfers directly to a host, cash and side deals. Pay through Cabans using Paystack when you book.
You pay Paystack's processing fee on top of the stay amount. You see the fee before paying. It stays with Paystack and is not refunded, including when you cancel in time or the host cancels or declines.
Your caution deposit stays yours unless the Cabans team awards the host some or all of it after a dispute. Approving payment to your host does not change your deposit.
A caution deposit is money you pay in case something gets damaged. After check-out, the host checks the home and releases the deposit if all is fine. If it is still unsettled 14 days after check-out, press "Request caution release" on your stay page. The Cabans team releases it unless the host raises a dispute first.
Reply on your stay page with your side and add photos, videos or PDFs. Nothing is kept until the Cabans team decides. The team reads both sides and looks at the proof, then decides whether the host keeps nothing, some or all of the deposit. The rest comes back to you. There is no fixed time for a decision.
Your host is paid within 7 days after your stay, or sooner when you press "Approve payment". Only approve if everything was as expected.
The Cabans team sends refunds to the card or account you paid with. Refunds reach you within 14 days, usually in about 5.
Message your host on your stay page first, or contact us. If a payment is still being checked, wait for the page to update. Do not pay again.
Need help with a booking, refund or payment? Read our guides or contact us with your booking number.
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