How to approve payment to your host

Step by step

1. 1

   Step 1: Open your stay after you check out.

   The card shows once your host has confirmed your check-out. We also email you. The subject is "Thanks for staying at [home name]".

2. 2

   Step 2: Find the card "Approve payment".

   It says "Everything OK? This tells us to pay your host now. If you do nothing, we pay them 7 days after your stay."

   

3. 3

   Step 3: Press "Approve payment".

   A box opens. It asks "Approve payment?"

4. 4

   Step 4: Read the box.

   Only approve if everything was as expected. You cannot undo it.

   

5. 5

   Step 5: Press "Approve payment" again.

   Not sure? Press "Back" instead. You do not have to approve.

6. 6

   Step 6: Look for the thank-you line.

   The card now says "You approved the payment to" your host, with the date. Then "Thank you."

Why approve?

Your host gets paid sooner. It is a kind way to say thank you.

It costs you nothing. You have already paid for your stay.

What if I do nothing?

That is fine. We pay your host 7 days (one week) after your stay.

Does it change my caution deposit?

No. The box says "Your caution deposit is not affected: it is settled separately."

A caution deposit is money you pay in case something gets damaged. Your host checks the home and gives it back.

When not to approve

• Something went wrong on your stay. Press "Message [host name]" on your stay page first, or contact us.
• You left early and asked your host to refund the nights you did not use. Wait for their answer first.

Read next

• Leaving and your caution depositHow to check outBefore you go, press "I am leaving". Your host checks the home and finishes your stay.
• Leaving and your caution depositHow to get your caution deposit backAfter you leave, the host checks the home and gives the deposit back. If they have not after 14 days (two weeks), ask us.
• Changing or cancellingHow refunds workWhen you are owed money, the Cabans team sends it back to you. It arrives within 14 days, usually in about 5.

More about leaving and your caution deposit

• What to do if your host disputes your depositIf your host says something was damaged, tell your side and add photos. Our team reads both sides and decides.