Leaving and your caution deposit
How to get your caution deposit back
The short answer
After you leave, the host checks the home and gives the deposit back. If they have not after 14 days (two weeks), ask us.
Step by step
Step 1: Open your stay after you check out.
Step 2: Find the card "Caution deposit".
Step 3: Read what it says.
If it says "Deposit being checked", your host is checking the home. If it says "Deposit returned", it is on its way back to you.
Step 4: Press "Request caution release" if 14 days have passed.
You can only do this if your host has not settled the deposit yet. Add a note in "Anything our team should know (optional)" if you like.
Step 5: Let our team take it from there.
Our team releases your deposit, unless your host raises a dispute first.
Do it now
What is a caution deposit?
It is money you pay in case something gets damaged. Some people call it a caution fee.
The host sets the amount. You pay it once, with your booking. Discounts never make it smaller.
The lines on the card
| The line | What it means |
|---|---|
| The line"Deposit paid" | What it meansWhat you paid. |
| The line"Kept by the host" | What it meansWhat the host keeps. Only our team can agree to this. |
| The line"Back to you" | What it meansWhat comes back to you. |
Can the host keep my deposit?
Not on their own. A host can only keep some of it if our team decides so.
If your host thinks something was damaged, they raise a dispute. See what to do if your host disputes your deposit.
Asked too early?
You see "You can ask for your caution deposit back 14 days after check-out." Wait, then try again.
How the money comes back
The Cabans team sends it back to the card or account you paid with.
The card says "Refunds reach you within 14 days, usually in about 5."
Pressing "Approve payment" does not change your deposit. It is settled on its own.
Questions people ask
Is the caution fee refundable?
Yes. On Cabans it is called a caution deposit. You get it back after your stay, unless our team agrees something was damaged.
Do I get it back if I cancel?
Yes. If you cancel before the free-cancellation time, you get it all back.
Who decides if there is a problem?
Our team. They read both sides and look at the proof before they decide.
Does every short let have a caution deposit?
No. Each host chooses. The booking box shows it before you book.
Read next
- Leaving and your caution depositWhat to do if your host disputes your depositIf your host says something was damaged, tell your side and add photos. Our team reads both sides and decides.
- Changing or cancellingHow refunds workWhen you are owed money, the Cabans team sends it back to you. It arrives within 14 days, usually in about 5.
- Leaving and your caution depositHow to check outBefore you go, press "I am leaving". Your host checks the home and finishes your stay.
More about leaving and your caution deposit
More on Cabans
Still stuck?
Tell us what happened. If you have a booking number, add it. Our team will help.
Contact usLast updated