How to change your dates or number of guests

Step by step

1. 1

   Step 1: Open your stay.

2. 2

   Step 2: Press "Change dates or guests".

   A window opens. It shows your booking as it is now, next to "Now:".

   

3. 3

   Step 3: Pick your new dates or number of guests.

4. 4

   Step 4: Read what it costs.

   It may cost more, less, or the same. The window tells you.

5. 5

   Step 5: Press "Change booking" or "Ask the host".

   You see "Change booking" when the change applies straight away. Otherwise you ask the host.

   

   

   

When can I change my booking?

After you have paid, and before you arrive. It must also be before your check-in time.

Changes that happen straight away

• A shorter stay inside your dates, made before the free-cancellation time.
• Fewer guests on the same dates.

Changes your host must say yes to

A longer stay, other dates, or more guests. Until your host answers, your booking stays as it is.

If your host says no, or does not answer in time, nothing changes. We email you either way.

How the money works

• Nights you keep cost what you paid.
• New nights cost today’s price.
• Any discount is worked out again for your new stay.
• Costs more? You pay the extra on your stay page, through Paystack.
• Costs less? You get the difference back. The Cabans team sends it.
• The window then says "Refunds reach you within 14 days, usually in about 5."

Paying for the extra nights

Your stay page shows "Pay for your new dates". Press the "Pay" button there.

A box opens. Paystack adds a small fee on top, shown as "Paystack fee (paid by you)".

Pay within 24 hours (one day). If check-in comes sooner, pay before check-in.

You cannot change your dates again until it is paid. You can still change the number of guests.

Read next

• Changing or cancellingHow to cancel a bookingCancel before the free-cancellation time. You get back all you paid for the stay, deposit too.
• During your stayHow to order extras and pay your billYour host may sell things like bottled water. Add them to your basket and pay. Your host brings them to you.
• Changing or cancellingHow refunds workWhen you are owed money, the Cabans team sends it back to you. It arrives within 14 days, usually in about 5.
• During your stayHow to extend your stayPick a new check-out date and ask your host. If your host says yes, pay for the extra nights. Then your stay is longer.