How to cancel a booking as a host

Step by step

1. 1

   Step 1: Open the booking.

   Go to "Bookings" and find the stay.

2. 2

   Step 2: Find "Cannot host this stay?".

   It says: "You can cancel before the guest arrives. They get a full refund." That means everything they paid for the stay.

   

3. 3

   Step 3: Press "Cancel booking".

   A box opens. It asks "Cancel this booking?".

4. 4

   Step 4: Write the "Reason for the guest".

   You must give a reason. The guest sees it. Keep it short: up to 500 characters (a short paragraph).

   

5. 5

   Step 5: Confirm the cancel.

   Press "Cancel booking" in the box. You cannot undo it.

When you can cancel

• The booking is waiting for your answer, or is confirmed.
• The guest has not arrived yet.
• The check-in time has not come yet.

What happens next

• The guest sees your reason. They see that everything they paid for the stay is refunded.
• The Cabans team sends the refund and emails the guest.
• Refunds reach the guest within 14 days (two weeks). Most arrive in about 5 days.
• The nights open again for other guests.
• You get an email: "Booking cancelled: [home name]".

If you forget the reason

You see "Please give a reason. The guest will see it." Write a short reason. Then confirm again.

Better than cancelling

A cancelled stay lets a guest down. Close dates early, before guests can book them.

Got a booking somewhere else? Block those dates here straight away. See how to open, close and block dates.

Read next

• Getting bookableHow to open, close and block datesAll days are open unless you close them. Pick the dates you cannot host, and block them.
• Requests and decisionsHow to accept or decline a booking requestA guest has paid and is waiting. Press "Accept booking". Or press "Decline", and they get back what they paid for the stay.

More about requests and decisions

• How to use your Bookings page"Bookings" shows every guest in tabs. New requests, arriving, staying, leaving and past.

More on Cabans

• List your short let