Your tenancy and invites
How to invite your tenant
The short answer
Your store or business must be approved first. Press "Send invite" on the tenancy. Your tenant must accept with the email address you invited.
Step by step
Step 1: Check "Tenant email address" when setting up the tenancy.
Check the address with your tenant. They must sign in with that email to accept.
Step 2: Open the saved tenancy from "Rent collection".
Use the business profile that owns the tenancy. Check the email shown under "Tenant".
Step 3: Press "Send invite".
This sends the invite by email. If you sent one at setup, you will see "Resend invite" instead.
Good to know: Your store or business must be approved first. Until then, "Send invite" is greyed out with the reason.
Step 4: Look for "The invitation has been sent.".
Ask the tenant to open the email link. They see your approved brand or company name and the property.
Step 5: Press "Resend invite" if the tenant needs a new invitation.
Use this if the old link no longer works. Where shown, "Invitation" and "Expires" show when the link will stop working.
Do it now
What the tenant does next
The tenant chooses "Sign in" or "Create an account". They must use the email address you invited.
They can press "Choose personal profile" if asked to switch. Then they press "Accept invitation" to open the tenancy.
The send and resend buttons stay until the tenant accepts. They are hidden when the tenancy ends or is cancelled.
Questions people ask
Can I save a tenancy before approval?
Yes. You can set it up, but the invitation choice is greyed out until your business is approved.
What if the tenant signs in with another email?
They need to choose "Sign in with another email" and use the address you invited.
Read next
- Your tenancy and invitesHow to set up a tenancyOpen "Rent collection" and press "Set up a tenancy". Add your property, tenant and rent schedule. You can then invite the tenant by email.
- Your rent inviteHow to accept a rent inviteOpen the link in your landlord’s email. Use the email address they invited, then choose your personal profile. Press "Accept invitation".
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