How to accept a rent invite

Step by step

1. 1

   Step 1: Open the email link to "Your tenancy invitation".

   Check the property and your landlord’s approved brand or company name. The page also shows "Rent" and the rent frequency.

2. 2

   Step 2: Choose "Sign in" or "Create an account".

   Use the email address your landlord invited. Your account email stays the same when you accept.

3. 3

   Step 3: Use "Choose personal profile" if it is shown.

   Use your personal profile to accept. Switch from a business profile if needed.

4. 4

   Step 4: Check "Signed in as" before pressing "Accept invitation".

   Make sure the email matches the one your landlord invited. If it does not, choose "Sign in with another email".

5. 5

   Step 5: Press "Accept invitation" and check "My rent".

   The tenancy opens when you accept. You can return to "My rent" later and press "View tenancy" on the property.

If the link is not valid

If the page says the invite is no longer valid, ask your landlord to resend. Open the new link from the email.

If the link is incomplete, use the full link in the email. Avoid copying only part of it.

If your tenancy is missing

Check that you used the right account to accept the invite. Go to "My rent" to see the tenancies on that account.

Read next

• Paying rentHow to pay your rent onlineOpen your tenancy and press "Pay" on a charge. Check the fees and total before continuing to Paystack. A confirmed payment gets a receipt.
• RepairsHow to report a repair to your landlordOpen "Maintenance" on your tenancy page. Describe the problem and press "Open request". You can then add photos and send messages to your landlord.