How to report a repair to your landlord

Step by step

1. 1

   Step 1: Open "My rent", choose "View tenancy" and find "Maintenance".

   Use the tenancy for the property with the problem. New requests are available while the tenancy is active.

2. 2

   Step 2: Find "Open a maintenance request" and fill in "Title".

   Give the problem a short name. Under "What needs attention?", describe what is wrong and where it is.

3. 3

   Step 3: Choose "Normal" or "Urgent" under "Priority", then press "Open request".

   The new request appears under "Maintenance". Check its details before adding more information.

4. 4

   Step 4: Use "Add photos", then press "Upload photos".

   You can add up to five photos per request. Each must be 10 MB or smaller, in JPEG, PNG or WebP format.

   Good to know: Choosing files does not upload them. Press "Upload photos" and check that they appear under "Photos".

5. 5

   Step 5: Write in "Message your landlord" and press "Send message".

   Add details or ask about this repair. Read the request’s messages and any reply from your landlord when you return.

Follow the request

Return to the same request to check its status and your landlord’s response. Keep replies in its message thread so you can follow the conversation.

To view an uploaded photo, press the button with its file name under "Photos". Files open through a private link.

If you cannot open a new request

Check the tenancy status. New requests, messages and photo uploads are available while the tenancy is active.

Read next

• Your rent inviteHow to accept a rent inviteOpen the link in your landlord’s email. Use the email address they invited, then choose your personal profile. Press "Accept invitation".
• Paying rentHow to pay your rent onlineOpen your tenancy and press "Pay" on a charge. Check the fees and total before continuing to Paystack. A confirmed payment gets a receipt.