How to pay your rent online

Step by step

1. 1

   Step 1: Open "My rent" and choose "View tenancy".

   Use the personal account that accepted your landlord’s invitation. Go to "Charges and payments" and find the charge you want to pay.

2. 2

   Step 2: Press "Pay" on the charge.

   The "Pay your rent charge" dialog opens. Online payment covers a whole charge.

3. 3

   Step 3: Read "Charge", "Cabans service fee" and "Payment processing fee".

   Check "Total to pay" before continuing. You pay a processing fee on top of rent, shown before you pay.

4. 4

   Step 4: Press "Continue to Paystack".

   Complete payment in Paystack’s window by card, bank transfer or USSD. If the fallback link appears, use "Continue on Paystack".

   Good to know: If the amount changes, review the new fee breakdown before continuing.

5. 5

   Step 5: Wait for confirmation or use "Check payment" when shown.

   If the payment is still being checked, do not pay twice. Bank transfers may take a few minutes to arrive.

6. 6

   Step 6: Press "Done" or "Return to your tenancy" after confirmation.

   Find the receipt under "Receipts and payment history" on the tenancy page.

If a part payment is already recorded

Arrange the remaining balance with your landlord. Online payments cover a whole charge. You will not see "Pay" after a part payment is recorded.

Read next

• Paying rentHow to find your rent receiptsOpen your tenancy and find "Receipts and payment history". Press "View receipt" beside a payment. Use "Print / Save as PDF" to keep a copy.
• Your rent inviteHow to accept a rent inviteOpen the link in your landlord’s email. Use the email address they invited, then choose your personal profile. Press "Accept invitation".