How to find your rent receipts

Step by step

1. 1

   Step 1: Open "My rent" and press "View tenancy" on the property.

   Sign in with the personal account that owns the tenancy. A receipt link from another account will not give you access.

2. 2

   Step 2: Find "Receipts and payment history".

   Payments show their amount, method and payment time. Receipts appear after a payment is confirmed.

3. 3

   Step 3: Press "View receipt" beside the payment you need.

   The link includes its receipt number. The receipt opens as "Rent payment receipt".

4. 4

   Step 4: Check "Receipt number", "Payment received" and "Amount received".

   Also check "Landlord", "Received from", "Property" and "Charge". Read "Payment method" and "Payment reference" where shown to match the payment.

5. 5

   Step 5: Press "Print / Save as PDF".

   Use your browser’s print options to print or save a PDF. Only the receipt is printed.

6. 6

   Step 6: Use "Back to tenancy" to return to your payment history.

   Open another receipt if you need a record of a different payment.

If a payment was reversed

The history marks reversed payments and shows a reversal reason where one is recorded. Their receipts also warn that the payment was reversed.

A reversed payment is no longer credited to the tenancy. Check with your landlord if you need to understand the record.

If no receipt is shown yet

Check whether the payment is still being confirmed. Do not pay again while it is being checked.

Read next

• Paying rentHow to pay your rent onlineOpen your tenancy and press "Pay" on a charge. Check the fees and total before continuing to Paystack. A confirmed payment gets a receipt.
• Your rent inviteHow to accept a rent inviteOpen the link in your landlord’s email. Use the email address they invited, then choose your personal profile. Press "Accept invitation".