Help centre
Help for tenants
Your landlord sent a rent invite? Start here. Accept it, see what is due, pay online and ask your landlord about repairs.
Your rent invite
Accept your landlord's email invite with your own account.
Paying rent
See what is due, pay online and find your receipts.
- How to pay your rent onlineOpen your tenancy and press "Pay" on a charge. Check the fees and total before continuing to Paystack. A confirmed payment gets a receipt.
- How to find your rent receiptsOpen your tenancy and find "Receipts and payment history". Press "View receipt" beside a payment. Use "Print / Save as PDF" to keep a copy.
Repairs
Tell your landlord what needs fixing and read their reply.
Questions people ask
Do I need an account to accept my rent invite?
Yes. Use "Sign in" or "Create an account" from the email link. Use the email address your landlord invited, and choose your personal profile. Then press "Accept invitation". See how to accept a rent invite.
What fees will I pay?
The tenant pays a processing fee on top of rent, shown before they pay. The payment screen shows "Cabans service fee", "Payment processing fee" and "Total to pay". See how to pay rent online.
Can I pay part of a charge online?
Online payments cover a whole charge. If your landlord has recorded a part payment, arrange the remaining balance with them.
Where is my receipt?
Open your tenancy from "My rent". Under "Receipts and payment history", press "View receipt" beside the payment. The receipt appears after payment is confirmed. See how to find your rent receipts.
How do I report a repair?
Open your tenancy and find "Maintenance". Fill in "Open a maintenance request", then press "Open request". You can then add photos and send your landlord a message. See how to report a repair.
Where can I see my agreement?
Open your tenancy and find "Documents". Your agreement appears there once your landlord adds it.
