How to record a cash or transfer payment

Step by step

1. 1

   Step 1: Open the tenancy and go to "Charges and payments".

   Find the charge you received money for. Check "Paid towards this charge" and "Balance" before adding a record.

2. 2

   Step 2: Press "Record payment" on that charge.

   Enter only money you have already received. You may record part of the balance or the whole balance.

3. 3

   Step 3: Choose "Cash" or "Bank transfer" under "Payment method".

   Enter the amount received. It cannot be more than the charge balance. Fill in "Reference (optional)" and "Paid on (optional)" if needed.

4. 4

   Step 4: Check the details and press "Record payment".

   The record appears in "Payment ledger". Use "View receipt" on that payment to open its receipt.

5. 5

   Step 5: Press "Reverse payment" if an offline record needs correcting.

   Find it in "Payment ledger". Enter the "Reason", then press "Reverse payment" in the dialog.

6. 6

   Step 6: Check that the record is marked "Reversed".

   The payment stays in the ledger with its reversal reason. Reversal is available only for an offline payment you recorded.

If the tenant pays part of a charge

A part payment leaves a balance on the charge. Arrange that remaining balance with your tenant.

Online payments cover a whole charge. The tenant cannot pay the balance online after a part payment is recorded.

Read next

• Payments and recordsHow to add charges and the tenancy agreementUse "Add charge" for other charges on the tenancy. Upload your agreement under "Documents" so your tenant can open it from their account.
• Paying rentHow to find your rent receiptsOpen your tenancy and find "Receipts and payment history". Press "View receipt" beside a payment. Use "Print / Save as PDF" to keep a copy.

More about payments and records

• How to see your rent payoutsOpen "Payouts" from "Rent collection". The Cabans team sends confirmed online rent payments to your payout bank account. Payouts wait for an approved account.