Host Academy · Lesson 12 · about 6 minutes
Run it as a team and earn more
The short answer
Give each helper only the permissions they need. Then keep five good habits. Nobody can promise you more bookings, but these habits stop you losing guests.
What you will learn
- Which permissions let a helper work on bookings.
- Who gets the booking emails.
- How to keep door codes safe inside your team.
- Where to see what your stays have earned.
- Five habits that stop you losing guests.
Add a helper, step by step
Step 1: Open "ROLES & PERMISSIONS" in the seller menu.
You find "Users", "Roles" and "Users in Roles" there.
Step 2: Set up a role for the job.
Use "Roles". For example, make a role for someone who answers bookings. Give it only the permissions that job needs.
Step 3: Put your helper in that role.
Use "Users in Roles". Your helper can now do what the role allows.
Step 4: Check that it works.
Ask your helper to open "Bookings". If they see "You do not have permission to do that for this store.", their role needs another permission.
Which permission does what
The store owner can do everything. Helpers can do only what their role allows.
| Permission | What it lets a helper do |
|---|---|
| Permission"View Orders" | What it lets a helper doSee bookings, the calendar, files, disputes and earnings. |
| Permission"Process Orders" | What it lets a helper doAccept, decline and cancel. Save the calendar. Check guests in and out. See door codes. Settle the caution deposit. Bill guests. |
| Permission"View Products" | What it lets a helper doSee stay extras. A helper needs it to bill extras. |
| PermissionThe permission to update or create products | What it lets a helper doAdd, change and hide stay extras. |
Who gets the booking emails
Booking emails go to your store’s email and to the owner.
Up to 10 team members with "Process Orders" get them too.
Keep codes safe inside your team
Only people with "Process Orders" can see door codes and Wi-Fi passwords.
Others see "A code is saved", but not the code. So give that permission only to people you trust.
"Change history" on the calendar shows who changed what, and when.
See what your stays earn
In the seller menu, open "ORDERS", then "Earnings". It lists one row for each finished stay.
Four boxes show your totals: "Not due yet", "Due to you", "Paid to you" and "Commission (5%)". A commission is our share for running Cabans.
A helper needs "View Orders" to see this page.
Five habits that stop you losing guests
These five habits cannot promise you more bookings or more money. But they stop you losing guests who already want to stay.
- Price every open night. A night with no price cannot be booked. See lesson 3.
- Answer every request in time, or use instant book. A missed request is declined for you. See lesson 7.
- Offer something for longer stays, like a free night. See lesson 4.
- Sell extras guests need, like bottled water. See lesson 10.
- Block dates early. It is kinder than cancelling a guest later. See lesson 5.
Your practice task
Do this on the real screen. The "Open Bookings" button is just below.
- Open the "Requests" tab. Is anyone waiting for an answer?
- Then open "ROLES & PERMISSIONS" in the menu. Check who can answer bookings.
- Open "Earnings". Find your four totals.
- Then answer the three questions below.
- That is the last lesson. Well done! Keep the host help guides close, and come back to the Host Academy any time.
Try it yourself
Open the real screen and find each step from this lesson.
Check what you learned
Pick an answer, then press "Check my answer". You can try again as many times as you like.
Questions people ask
Can a helper see my door codes?
Only with the "Process Orders" permission. Without it, they see that a code is saved, but not the code.
Can I see who changed my calendar?
Yes. "Change history" shows who changed what, and when.
Does a helper need a permission to bill extras?
Yes. To bill extras, they need "View Products" as well as "Process Orders".
Read next
- Your team and moneyHow to let your team manage bookingsAdd your team. Give each person a role with the right permissions. Then they can look after bookings for you.
- Requests and decisionsHow to use your Bookings page"Bookings" shows every guest in tabs. New requests, arriving, staying, leaving and past.
More on Cabans
Still stuck?
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